Frequently Asked Questions

 Chicks dig our Q&A section.

Before choosing a creative studio, we recommend that you ask questions.


The decision shouldn’t be taken lightly, and to save you time, we have addressed some of the most frequently asked questions we receive. If there’s anything else you would like to know (click questions to view answers), or for additional explanation, please, do get in touch.

What on earth does 'Bluehaus' mean?

“Bluehaus” is simply a made up word that Ryan Mayer created in 1997 by combining a couple of things about him and things he enjoys. Many people notice the similarities to the German school Bauhaus. The Bauhaus style became one of the most influential currents in Modernist architecture and modern design and he quite enjoyed it. Ryan does have German blood in him and he also enjoys the colour blue. After throwing everything together, he came up with the word “Bluehaus”.

As for the logo, it’s (again) a combination of a couple of different things. The first and probably the most obvious is the overall shape of a lower case “b”. A friend once told Ryan that he must be dripping with creativity and that always made him laugh. So he used a drop to create the upper part of the mark. The lower part symbolizes the process of taking his clients all the way around from point A to point B making sure nothing is overlooked in every project.

Hopefully you enjoy our name and logo and appreciate all the thought that went into it.


How much do you charge for (insert my project here)?

There isn’t a quick answer to this question, as there are so many variables involved… It really depends on the project. One organization might need a small informational website that is just a few pages, while a large organization needs one that is 3,000 pages with multiple templates. The same with a brochure, an annual report, etc. But our pricing is basically done in two ways:

Typically we charge projects on a per-project basis. We have experience doing many types of jobs… from print to interactive to signage, even clothing and vehicle signage projects. We base our fees off of the time we have tracked on past projects, therefore our estimates are really pretty accurate based on the scope of work presented to us. If the scope of the project changes, the client will be informed in advance of all additional fees or costs.

There is also the option to have us work on retainer. If you have a steady need for communications work from month to month, and require a long-term partner, this might be a good option for you. We will collectively determine a set number of hours that will fill your needs each month, and we will be available to guarantee your needs are met.

If you would like an approximate quote for our services you may visit our Project Planner page.

However, rather than talk cost, think of design as an investment. Afterall, that is what it is. It’s an investment that when combined with a great product or service will pay off year upon year for the entire life of a business. To give a rough idea, many of our clients invest between $4,000 and $15,000 in brand identity or website design. Ultimately, the figure varies depending on the specific needs of each client. If you understand how profitable good design can be, we’d love to talk.


Can you do my logo for $500?

No. Logos are not just clip art. They are the personality of your brand, and the first item any of your customers will ever encounter on your materials. Whether it’s a website, tshirt, brochure, or business card, your logo has to speak volumes. Therefore careful thought and strategy should go into the creation of your logo. We do a full analysis of a client’s audience, goals, needs and etc before even thinking of the design itself to make sure that the mark embodies all that it needs to say. We also make sure it looks like none of your competitors, and advise you to work with getting your logo trademarked for protection. Therefore it costs quite a bit more than a few hundred dollars.

If all you want is cheap clip art and some type, with all do respect, please go elsewhere. Really. If you want to go the extra mile and create an identity that’s unique, contact us.


How long will the project take to complete?

Time frames vary from three weeks to three months or more, with the schedule depending almost entirely on project deliverables.

Another company charges less than you. Can you match them?

No. Design is not a commodity.

“A commodity is anything for which there is demand, but which is supplied without qualitative differentiation across a market. In other words, copper is copper. Rice is rice. Stereos, on the other hand, have many levels of quality. And, the better a stereo is, the more it will cost.”
WIKIPEDIA

Just as a client chooses the designer, the designer also chooses the client. It’s up to the designer to work with those who value the service provided.


What is your design process?

Because great design starts by understanding your problems, we begin by asking questions. A lot of questions. We arrange a meeting or we take your responses from our Project Planner to understand your self-image, goals, audience, competition, project parameters and desired outcomes. From this research we develop a Design Brief, which defines the strategy to guide the design process, and gets everyone focused on the needs and goals for the project. Only once we have the Design Brief completed do we actually begin designing your project. We present several options for your designs (typically three) and through several rounds of comments and edits we deliver the final design. From there we manage the production of the project to make sure that the final delivered product matches not only the design, but the original expectations as well.

Bottom-line: our goal is to create materials that influence your audience and further your mission, not look pretty in an awards annual. We use our understanding of strategic messaging and communication to do it. Couple that with a strong design sense, and the result is more than a good-looking design. It’s an effective one.

Here’s a brief overview of our design process for your review as well.


What exactly do I receive during the course of the project?

We normally send clients a PDF presentation showing effective solutions.

I'm just getting started in my business, what can you do for me?

Congratulations on your new venture! Making the move to start your own businesses is great, and Bluehaus Communications is here to help. We know how exciting it is, and how scary it can be. If you’ve developed your business plan and/or attended some seminars on starting up, you know how important your marketing and advertising decisions are.

We love what we do here and we’re inspired by your move to design your brand identity, create a logo, develop your business stationery, website, etc. and cover all the bases. We can offer printing services in addition to the other services we offer. Together we’ll review your budget and develop a plan that fits. Your experience and expertise gets your business going, ours lets people know about it.


What can a website do for my small business?


Whether you serve a local market or a worldwide one, having a website keeps you in touch with existing customers and creates new opportunities by exposing your company to prospective customers every day, without any additional marketing time or effort from you. With a website, it no longer matters where your business is located, you can reach customers across the globe. Your site is literally an extension of your business, and the right website will maximize your advertising budget by providing 24/7 access to your goods and services, handle customer service functions, give your company unlimited exposure, and give you an opportunity to grow.

Keep in mind, today’s consumer and business customer EXPECTS you to be online. More and more, savvy buyers are comparison shopping, researching products and services, and making purchase decisions based on information from the internet. It doesn’t matter whether you have a retail store, restaurant, service oriented company or other business model, the internet is rapidly outpacing traditional advertising in dollars spent annually according to the Direct Marketers Association. Your competitor is either already online or will be soon. So don’t you miss out, contact Bluehaus Communications for a web solution today.


Why should I hire a studio? Why can't I just do it myself?

There are many do-it-yourself programs out there available for creating your own designs. With some time and patience you could try your hand at designing. However, if you’re a fashion designer you probably wouldn’t do your own plumbing, so why would you attempt design? A professionally designed product makes a great first impression with customers and prospects. A professional knows how to get your message to your target audience. You’re certainly an expert in your business, and we are the expert in ours. We can help you put your best foot forward, and blow away the competition. We take care of everything so you can focus on your business.

Now that I’ve decided to get a website, what do I use it for?

Spreading the word about your company is the first priority, so #1 is Increase Visibility. You’ll also want to include information on your goods and services so #2 is Increase Awareness. Ready to sell? We’ll develop your ecommerce website with an easy to maintain online product catalog and shopping cart linked to your merchant account or PayPal.

Your custom web design is unique to your business. Your website can sell products, outline services, handle customer service, provide product specifications, give instructions, warranty info, service schedules, and so much more. We provide complete turnkey advertising services – we can do the copy, layout and photography for you – in addition to the online advertising. contact Bluehaus Communications for a consultation, we’ll discuss your specific needs and wants, together we’ll explore the possibilities and then customize a package to turn possibilities into realities.


I already have a website, what do I need you guys for?

If you already have a presence online, FANTASTIC! Hopefully traffic is heavy and conversion rates are high. But if not, let us refresh and redirect your internet presence and create a site that will meet your justifiably high expectations with better search engine optimization, more interactive features, better usability and functionality, and an updated look and feel. We also offer Email marketing campaigns, streaming video presentations, product demos, animated product demos, specialty promotions and more! But we are more than a web design company. We also provide complete graphic design and print services for business cards, stationery, flyers, brochures, postcards, product sheets, trade shows, and more!

contact us for a consultation and we’ll review your vision and goals, your current site and give you professional recommendations.


What exactly do I receive during the course of the project?

We normally send clients a PDF presentation showing two effective solutions, and of course love.

What artwork filetypes do you provide?

Adobe Illustrator (.ai) or Encapsulated PostScript (.eps) are the main filetypes provided for the brandmark (logo). Such files can be scaled to any size without loss of quality, and with the right software, clients can create any other filetype necessary (.jpg, .png, .gif, etc.). We are more than happy to cater to valid file requests, as well as answer any questions if clients are unsure.

Do you create style guides for your brand identities?

Style guide provision is an option, dependent on client needs.

Will you research my competitors and their brand identities?

We do research client competitors for every project. If our clients are to win, there must inevitably be losers.

You are in a different country from me. Will this affect things?

Of course not! We have clients located all over North America! This hasn’t adversely affected any of our design projects, and as much as we enjoy meeting face-to-face, communication via phone and email can often save considerable time. Rest assured, you will receive our full service, regardless of distance.

Can you help with commercial printing?

Yes! We’ve dealt with many print companies around the world, and we are more than happy to offer advice on how to save print costs. Here’s a brief primer:

12 money-saving questions to ask before printing your promotional materials

  1. Did more than one person proof-read the job?
  2. If we change the size of the printed product can we print on a smaller press and save money?
  3. Did you make a “dummy” or mock-up to check configuration and presentation of your job?
  4. Are you absolutely sure about the quantity to be printed?
  5. If there are photos in the document, do they need to be retouched?
  6. Is the paper opacity sufficient or will there be any see-through?
  7. What about the texture of the paper?
  8. Can we substitute our choice of paper for a stock that is less expensive, while still looking as good?
  9. Will ink colours change when printed on a particular type of paper?
  10. Does the printed sheet need a varnish?
  11. Can we print four colours on one side of the sheet and black on the reverse to give
  12. the illusion of a “four colour process” job?

  13. Can we combo-run any of the elements for a cost-savings?

To summarise…

The most important piece of advice is to ask your printer about possible cost savings. They’re the expert. Provide as much information as possible about your future print plans. If your printer knows what print projects are on the horizon they might be able to combo-run the jobs to save you both time and money. By scheduling jobs in advance, your printer will be thankful of the notice. There’s very little a printer dislikes more than a client who needs their job yesterday.

Via David Airey


How do you accept payment?

With most projects we request a 33% downpayment prior to scheduling the work. This is payable by bank transfer, PayPal, or with a cheque in CDN (Canadian Dollars). Details are included in our invoice. Upon design approval, 33% is billed out and the remaining 33% is payable upon completion of the project, prior to supply of original artwork.

Will you use current trends for my design?

It’s unfair to have clients returning after a couple of years when their identity is out-of-date. The work we create is intended to last the duration of clients’ businesses — not to look trendy.

Do you offer free consultations?

Yes, of course. We offer free consultations by phone, email and live chat. Get in touch with us for more information.

What if I change my mind?

We always expect there to be a few changes to the overall design, and we will work with you to make sure that the final design is what you want. However, once the look of the site has been agreed and we are at a later stage in the design, any major reworking of the existing design will result in additional charges if substantial extra work is required. We will of course inform you of this at the time, before we do the work, and will only go ahead when we have your approval.

How do I get my content to you?

Feel free to use our own Uploader which makes this process very easy! Simply email us for the password first though.

Alternatively, if it is text, you can email it over in a ‘Word’ or ‘Notepad’ document. We prefer to get the text in a digital format as this saves us time having to manually input the text. We can also write your company text if necessary (this will be reflected in the quote), but where feasible we prefer your own words. Images can be sent by email if they have been ‘zipped’ with WinZip or similar. Alternatively we can use images from a CD.


What about Image Copyright?

Please be aware that we cannot use other people’s imagery without their permission. This is for your protection as image companies do not sue designers for copyright infringement, they sue the website owner! If you do not have your own images, we can either arrange for a photographer or select some suitable images from Stock Photography sites.

What if I need to update my content after the website is finished?

After the website is finished, small updates (for example the addition or replacement of a paragraph of text or an image to a page, or changes required to reflect a new address or ‘phone number) are free of charge.

However if your website needs updating regularly (on a monthly basis or more often) you will need to consider either a Content Management System (CMS) or a maintenance contract. A Content Management System will allow you to update pages and images simply by logging into an online administration area within your website. This will be classed as additional functionality and will be quoted for separately.

Changes such as the reorganisation of the website structure or the creation of extra pages will incur additional costs at any stage.


How quickly will you get back to me?

To ensure our quickest response time, we ask that you contact us via email or through our contact and quote request form.

Typical response time for electronic messages like these are usually by the same or next business day. Response time for phone messages can sometimes take as long as 2-3 business days, as we need time to schedule the call.


Do ever do spec (speculative) work?

Never. Professional design is about creating custom solutions, not cookie-cutter concepts that can be done quickly and without a full understanding of a client’s needs. If you are curious about learning why speculative work and crowd-sourcing are a bad idea for design, please visit the NO!SPEC website. They explain it best.

Okay, I’m convinced, how do we get started?

If you haven’t already done so, please visit our Project Planner form to begin the process. We’ll discuss your business model, customer base, current marketing and advertising, your specific goals, budget and timeline to gain insight for what type of solution best suits your company. We will then develop a custom package and price quote for your approval. Once you’ve approved the package, we go to work.


Thank you!

Should you have any questions of your own, by all means send us a message, or if you haven’t already, feel free to browse our portfolio.